Privacy Policy
Last updated: February 5, 2026
1. Introduction
Relaxo ("we," "our," or "us") operates relaxo.io and app.relaxo.io (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using Relaxo, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Full name (optional)
- Password (securely hashed)
- Google account information if you sign up via Google OAuth
Property and Content Data
Information you provide about your vacation rental properties, including:
- Property names, addresses, and locations
- WiFi credentials, check-in instructions, and house rules
- Contact information for guests
- Images and documents you upload
Payment Information
We use Stripe to process payments. We do not store your full credit card number. Stripe collects and stores payment information in accordance with their privacy policy.
Usage and Analytics Data
We collect anonymized analytics about how guests interact with your property guidebooks:
- Page views and button clicks
- Visitor identifiers (anonymous, hashed)
- Approximate location (country, region, city)
- Device type and browser information
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service
- Process transactions and send billing information
- Send product updates, tips, and marketing communications (you can opt out)
- Respond to support requests
- Analyze usage to improve the Service
- Detect and prevent fraud or abuse
4. Third-Party Services
We use trusted third-party services to operate Relaxo:
- Supabase – Authentication and database hosting
- Stripe – Payment processing
- Vercel – Application hosting
- PMS Integrations – Hospitable, Guesty, Hostaway, OwnerRez, and other property management systems (when you connect them)
Each of these services has their own privacy policy governing their use of your data.
5. Cookies
We use essential cookies to:
- Maintain your login session
- Remember your preferences
- Ensure security of your account
We do not use third-party advertising cookies.
6. Data Retention
We retain your account and property data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where we are required to retain it for legal or billing purposes.
7. Your Rights
You have the right to:
- Access – Request a copy of your personal data
- Correction – Update or correct inaccurate information
- Deletion – Request deletion of your account and data
- Opt-out – Unsubscribe from marketing emails at any time
To exercise these rights, contact us at alex@relaxo.io.
8. Security
We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS/TLS), encrypted database connections, and secure password hashing. However, no method of transmission over the Internet is 100% secure.
9. Children's Privacy
Relaxo is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: alex@relaxo.io